Privacy policy
At Forbes Chartered Accountants (“we,” “our,” or “us”), operating via https://forbescharteredacts.com/, we are committed to protecting the privacy, confidentiality, and security of the personal data collected from our clients, website visitors, and business partners.
This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with applicable data protection laws, including the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL), international privacy standards (including GDPR), and local regulations across our regional offices in the GCC and India.
Information We Collect
We collect information that identifies, relates to, or describes you (“Personal Data”) when you interact with our website, inquire about our audit, taxation, or advisory services, or engage in a professional client relationship with us.
A. Information You Provide Directly
-
Contact Information: Name, job title, company name, email address, phone number, WhatsApp number, and office address when you complete contact forms, request tax assessments, or consult our team.
-
Service Request Data: Business information, financial details, taxation records, corporate structure notes, or inquiries submitted through specialized service forms (e.g., International Taxation, Corporate Tax, or VAT consultations).
-
Communication Data: Records of correspondence when you contact us via email, Tidio chat, phone, or direct messaging.
B. Information Collected Automatically
When you visit our website, we automatically collect certain technical data using cookies and analytics tools:
-
Device & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and navigation paths.
-
Tracking Technologies: Cookies, web beacons, and tag managers (e.g., Google Tag Manager, Google Analytics 4) to analyze traffic and optimize website user experience.
How We Use Your Information
We process your Personal Data for legitimate professional and commercial purposes, including:
-
Service Delivery: Providing professional auditing, accounting, bookkeeping, taxation advisory, statutory compliance, and business advisory services.
-
Client Communication: Responding to inquiries, scheduling consultations, providing client support, and sending administrative updates.
-
Marketing & Analytics: Improving our website user experience, analyzing search performance, and delivering targeted updates or insights regarding tax changes (you may opt out at any time).
-
Regulatory & Statutory Compliance: Complying with legal, tax, anti-money laundering (AML), and regulatory obligations enforced by regulatory bodies such as the UAE Federal Tax Authority (FTA), Ministry of Economy, or international tax frameworks (OECD BEPS, DTAAs).
Disclosure & Sharing of Information
We treat all client and visitor data as strictly confidential. We do not sell, rent, or trade your personal data. We may share your information only under the following circumstances:
-
Internal Regional Offices: Between our legal entities and operating offices in the UAE, Sultanate of Oman, State of Qatar, and India to fulfill your service requests and deliver regional support.
-
Trusted Service Providers: With third-party technology vendor partners who support our operations (e.g., website hosting, web analytics, email providers, and chat support systems), bound by strict confidentiality obligations.
-
Legal & Regulatory Authorities: When required by applicable laws, court orders, or statutory authorities (such as the Federal Tax Authority) to comply with legal processes or fulfill anti-money laundering requirements.
International Data Transfers
As an international firm operating across multiple jurisdictions, your personal data may be transferred to and processed on servers located in the UAE, GCC countries, or India. When transferring data across borders, we ensure adequate security measures and data protection safeguards are implemented in compliance with the UAE PDPL and international standards.
Cookies and Tracking Technologies
Our website uses cookies and scripts (including Google Analytics and Google Tag Manager) to collect usage statistics, personalize experience, and improve site performance.
You can control or disable cookie preferences directly through your web browser settings. Please note that disabling essential cookies may impact certain interactive features on our website.
Data Security & Retention
We maintain rigorous administrative, technical, and physical security measures designed to protect your Personal Data against unauthorized access, loss, misuse, or alteration.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal/accounting retention obligations, or resolve statutory disputes.
Your Data Protection Rights
Depending on your jurisdiction (such as under the UAE PDPL or GDPR), you may hold the following rights regarding your Personal Data:
-
Right to Access: Request a copy of the personal data we hold about you.
-
Right to Rectification: Request correction of inaccurate or incomplete data.
-
Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data, subject to statutory record-keeping retention rules.
-
Right to Restrict or Object: Object to or restrict certain types of data processing, including direct marketing.
To exercise any of these rights, please contact us using the details below.
Third-Party Links
Our website may contain links to external third-party websites or social media channels (Facebook, Instagram, LinkedIn). We are not responsible for the privacy practices, content, or policies of those external sites. We encourage you to read the privacy policies of any third-party site you visit.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please reach out to our team:
-
Primary Email: info@forbescharteredacts.com
-
AE Office Address: Forbes Chartered Accountants, Office No: 1201, The First Building, Al Majaz 3, Near Al Qasba, Sharjah, UAE
-
Phone / WhatsApp: +971 52 970 2009 | +971 55 497 8313
-
Website: https://forbescharteredacts.com/